Network Operations Center Engineer

The Network Operations Center Engineer will provide direct network and server technical support in a fast paced, team oriented, worldwide environment. As a NOC Engineer your responsibility is to analyze and diagnose issues escalated from Technical Support. You will perform an initial review and investigation of these issues. This includes root cause analysis, determining areas of interest, and narrowing the focus of the investigation. You will use and maintain utilities to facilitate and improve investigations and provide knowledge and tools to the Technical Support staff to assist with their efforts. You will also work with members of the Engineering team by assisting them with reproducing issues, isolating problems and understanding how customers have deployed and use our products and technology. You will look for broader patterns and provide feedback on areas of potential improvement. The NOC Engineer reports directly to the Operations Center Managers and is responsible for case creation, case routing/escalating, status communication, solution design and working directly with third party vendors. The ideal candidate is a solid team player, someone who’s willing to both help and be helped by fellow NOC engineers. This role ultimately crosses multiple divisions to make sure that issues are addressed quickly and efficiently, and our customers get the best possible experience with us.

Skills & Requirements

Personal skills

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Contact Us

Fill out the enquiry form and we'll get back to you as soon as possible.